How do these colorful alert categories work?Last Updated: March 08, 2019
Under “Services and Systems” on the mobile app you can find configurable categories. To trigger a specific category, e.g. for an email alert, use one of the following options:
1. Define keywords in the respective Services&Systems category on the mobile app. SIGNL4 scans incoming content and uses a algorithm to find the best match.
2. Use ‘X-S4-Service:[categoryname]’ in the email body to force a category.
In case you are using the webhook API, use the JSON payload parameter ‘X-S4-Service’ : ‘[categoryname]’ to enforce a category.
Here is a video:
And here is a video on how you can use categories to enrich alerts: